Terms & conditions

About these terms

These terms and conditions are between you and kool, trading as Sunshine Cleaners ("we", "us", "our"). By using our website at sunshinecleaners.com.au or booking a cleaning service with us, you agree to these terms.

We provide residential house cleaning services across Queensland, Australia. When you book with us, you are entering into a contract with kool for those services.

Bookings and pricing

Prices are shown on our website before you book and are confirmed in your booking confirmation. One-cleaner bookings are priced at $80 for one hour, $130 for two hours and $190 for three hours, with each extra hour at $60. Two-person cleans are priced at $125 for the first hour and $100 for each extra hour. All prices are in Australian dollars.

You must provide accurate information when booking, including your name, contact details and service address. You are responsible for ensuring we can access the property at the agreed time.

Payments

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, tax, cancellation and refund mechanics are governed by Paddle's Buyer Terms, available at https://www.paddle.com/legal/checkout-buyer-terms. By placing an order you also agree to those terms.

Cancellations and changes

If you need to change or cancel a booking, contact us at info@sunshinecleaners.com.au or 0434 850 753 as early as possible. Cancellations made with less than 24 hours' notice may be charged in full. Our refund policy is available on our website.

Acceptable use

When using our website and services, you must not:

• Use the website or services for any unlawful purpose
• Commit fraud or send spam through our forms
• Infringe anyone's intellectual property rights
• Interfere with the security of the website, including introducing malware, probing or scraping the site
• Provide false or misleading information when booking

Intellectual property

We own all intellectual property in our website and branding, including text, images, logos and design. You may not copy, reproduce or use them without our written permission.

Service availability

We work hard to provide a reliable service, but we do not guarantee that our website will be uninterrupted or error-free, or that every booking request can be accepted. We will always let you know promptly if we cannot fulfil a booking.

Liability

We are fully insured and take great care in your home. If something goes wrong, contact us within 48 hours of your clean and we will investigate and put it right.

To the fullest extent permitted by law, we exclude liability for indirect or consequential loss, and our total liability to you is limited to the amount you paid for the service in question. Nothing in these terms excludes liability that cannot be excluded under Australian Consumer Law, including for death or personal injury caused by our negligence.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy for major failures and compensation for other reasonably foreseeable loss or damage.

Suspension and termination

We may suspend or refuse service where there is a material breach of these terms, non-payment, a security or fraud risk, or repeated or serious policy violations.

Governing law

These terms are governed by the laws of Queensland, Australia. Any disputes will be handled by the courts of Queensland.

Contact us

Questions about these terms? Contact kool (trading as Sunshine Cleaners) at info@sunshinecleaners.com.au or 0434 850 753.