Privacy Policy
Last updated: 27 April 2026
1. Who we are
This Privacy Policy describes how Sunshine Clean ("Sunshine Clean", "we", "us", or "our") collects, uses, and shares personal information when you use our website and book our home services. Sunshine Clean is the data controller responsible for your personal information.
2. Information we collect
- Account information: name, email address, and password (hashed).
- Booking information: service address, suburb, state, postcode, phone number, scheduled date and time, and any notes you provide.
- Communications: messages you send us via support or email.
- Usage and device data: IP address, browser type, pages viewed, and basic telemetry to help us improve the service.
3. How we use your information
- To create and manage your account.
- To schedule, fulfil, and manage your bookings.
- To communicate with you about your bookings and respond to support requests.
- To prevent fraud, secure our service, and comply with legal obligations.
- To improve our website and services.
4. Legal basis for processing
We process your personal information to perform our contract with you (delivering booked services), on the basis of our legitimate interests (operating, improving, and securing our service), to comply with legal obligations, and where required, with your consent.
5. How we share your information
We share personal information only with:
- Service providers and subprocessors: hosting, database, authentication, and analytics providers used to operate the service.
- Our Merchant of Record, Paddle: Paddle.com Market Limited acts as the reseller and Merchant of Record for all orders. Paddle handles payment processing, subscription management, tax compliance, invoicing, and refund handling. See Paddle's Privacy Notice.
- Service professionals assigned to your booking, who receive only the information required to perform the job.
- Professional advisers (legal, accounting) and authorities where required by law.
6. Data retention
We retain personal information for as long as needed to provide the service and meet legal, tax, and accounting obligations. When no longer required, information is deleted or anonymised.
7. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may object to or restrict certain processing. To exercise these rights, contact us using the details below.
8. Security
We use appropriate technical and organisational measures — including encryption in transit, access controls, and secure authentication — to protect your personal information.
9. Cookies
We use essential cookies required for authentication and session management. We do not use marketing cookies. Payment provider cookies may be set by Paddle when you complete checkout.
10. Contact
For privacy enquiries, contact Sunshine Clean by email through the address provided at checkout or in your booking confirmation.