Legal
Refund policy
Our 30-day money-back guarantee, in plain English.
Last updated: October 2026
30-day money-back guarantee
We want you to be completely happy with your clean. If you are not satisfied with a service you have purchased from kool (trading as Sunshine Cleaners), you can request a full refund within 30 days of your order date.
How to request a refund
Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net and follow the steps there, or contact our team at info@sunshinecleaners.com.au or 0434 850 753 and we will help you through the process.
What happens next
Once your refund is approved, the money is returned to your original payment method. Depending on your bank or card provider, it can take a few business days to appear in your account.
Cancelling a booking
You can cancel or reschedule a booking free of charge up to 24 hours before your scheduled clean. Contact us at info@sunshinecleaners.com.au or 0434 850 753 as early as possible and we will sort it out.
Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded, and you are entitled to a remedy for major failures.